By continuing to view or use the website of Apex Lawn Services Inc. at https://www.apexlawn.ca, which also includes access to your client account, you are agreeing to all terms and conditions, contained herein. If you do not agree with the below Terms of Use Privacy Policy in their its entirety, you must not access or use our website.
OVERVIEW
Apex Lawn Services Inc. conducts business while protecting your privacy and the confidentiality of your personal information. Collecting, using, and disclosing personal information in an appropriate, responsible, and ethical manner is fundamental to Apex Lawn Services Inc.’s daily operations. Our Privacy Policy describes how we collect and use your information through a variety of digital and non-digital means. Each employee of Apex Lawn Services Inc. must abide by this Privacy Policy when handling personal information. Apex Lawn Services Inc. is committed to protecting your privacy. We operate in compliance with the Personal Information Protection and Electronic Documents Act, Canada (“PIPEDA”) to protect the personal information of our clients.
We may modify the Privacy Policy at any time, effective upon its posting on our website. This policy is incorporated into and is subject to the website Terms of Use.
COLLECTING INFORMATION
Information provided by you
We collect information that you provide about yourself while using our website. This information may include, but is not limited to, your name, address, telephone number, e-mail address.
We may also collect information about your business, such as name, address, telephone number of your business. Business information is treated and handled with the same level of confidentiality, privacy, and respect as personal information.
We may ask if you would like to receive our newsletters or future promotions. If you no longer wish to receive newsletters or promotion information from us, the option to unsubscribe will be provided with every e-mail or text.
Information collected automatically
We may automatically collect information regarding your interaction with and use of our website online. Other information we may collect includes, but is not limited to, the identifier of the device you use to access our website and online platform, hardware information, IP address and language, cookie information, system type, services purchased, and usage statistics. Additionally, we may use cookies in order to identify or improve our services. At any point, you may decline the cookies in your browser’s Internet settings.
(The information provided by you, together with the information collected about you automatically will be called “Your Information” in this Privacy Policy.)
Apex Lawn Services Inc. does not share your information with persons, who are not involved in the provision of services ordered by you.
Consent
Your express consent to provide Your Information is obtained when fill out a form from us requesting Your Information, thereby authorizing Apex Lawn Services Inc. to collect, use, and disclose Your Information for the purposes stated on the form or in the “Using Your Information” section of this Privacy Policy.
You provide implied consent to the use of Your Information according to this Privacy Policy when you access our website or our social media pages.
Telephone Conversations
We may record telephone conversations with you for the express purpose of training and quality assurance. You will be advised by a customer service representative or by voice announcement prior to a call being recorded. Your consent to record the telephone conversation will be obtained at that time. Should you wish that your telephone conversation is not recorded, please advise the customer service representative or follow the instructions provided in the voice announcement played for you at the beginning of your call.
USING YOUR INFORMATION
This Privacy Policy informs the viewer/user of Apex Lawn Services Inc.’s commitments to privacy and establishes the methods by which your privacy is ensured. It applies to all of Your Information within our possession and control. Under this Privacy Policy, we may use Your Information to do the following:
Give access to our website and Client Portal
● Enhance, customize, and personalize the services provided to you by Apex Lawn Services Inc.’s and your use of our website.
Provide services, communicate about services or account
● Communicate with you about your purchases, services, or account information.
● Send you administrative or other information about Apex Lawn Services Inc..
● Provide and improve our services, including analyzing user behaviors.
Conduct Marketing Promotions
● Communicate with you about our products, services, and promotions.
● Administer surveys, contests or other features of our business.
SHARING INFORMATION
Service Providers & Third Parties
We will only provide Your Information to service providers and other third parties if they agree to abide by this Privacy Policy, and only to the extent necessary to fulfill their own business duties. We do not disclose client information to a third party unless it is mandatory for the delivery of client services.
Abiding the Law of Canada
Apex Lawn Services Inc. may disclose Your Information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our own or others’ rights, property or safety. We may share Your Information to prevent illegal uses of our products or services or violations of the website Terms of Use, or any of our other contracts, or to defend ourselves against third party claims. We may also share Your Information with companies assisting in fraud protection or investigation.
Business Transfers
Your Information may be transferred to a third party as a part of our business assets in a sale of a part or all of Apex Lawn Services Inc.. Should this happen, notice will be provided to you, if you have opted in to receive communication from us.
Location of and Protecting Your Information
Your Information will be maintained through a combination of paper and electronic files that will be stored on our secure servers. Any payment transactions will be encrypted using SSL technology and processed in a manner complying with all Payment Card Industry (PCI) PA-DSS best practices. Access to Your Information will be authorized for the employees and other agents of Apex Lawn Services Inc. who require the information to perform their job duties and to those otherwise authorized by law. Our computer and network systems are secured by complex passwords. Only authorized individuals may access our secure systems and databases. Routers and servers connected to the Internet are protected by a firewall and are further protected by virus attacks or “snooping” by sufficient software solutions.
Where we have given you (or you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone and suggest that you change your password frequently.
Disposal of Your Information
Apex Lawn Services Inc. will only retain Your Information for the duration that it is needed to provide services to you. Once Your Information is no longer required, it will be destroyed in a safe and secure manner. However, certain laws may require that parts of Your Information be kept for a specified period of time. Where this is the case, the law will supersede this policy.
Once we have received Your Information, we will use strict procedures and security features to try and prevent unauthorized access. However, you agree that we are not responsible for any interception or tampering with Your Information, which occurs without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner. You agree to notify us of any breach of security or unauthorized use of Your Information.
LINKS
We may have links to third parties on our website. These websites have separate privacy policies, so please be aware and review the privacy policy of any other site you visit. You acknowledge and accept that we are not responsible for the privacy policies or practices of any third parties.
YOUR CONTROL OVER HOW WE USE YOUR INFORMATION
Modifying or Deleting Your Information
You can modify or delete your profile through your online account. Apex Lawn Services Inc. may keep information and content in our backup files and archives as required by the law.
Communication Opt-Out/Unsubscribe
Please let us know if you do not wish to receive correspondence from us by contacting us via the email address or phone number provided on our website. Please note that we may retain information about sales transactions for record keeping and in order to process returns/exchanges and provide service relating to previous transactions.
CONTACT
If you have any questions about our privacy policy or need any other information please contact us in any manner convenient to you. We welcome your questions, comments and concerns, and will investigate and respond to concerns about any aspect of the handling of personal information. Apex Lawn Services Inc. will address all concerns to the best of its ability.
Please also review our website Terms of Use which govern your use of our website.
